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Free Shipping On All Orders
Free Shipping On All Orders

Shipping policy

Shipping Policy

Effective Date: February 1, 2025

 

 

1. Introduction

At Surf Performance Recovery ("we," "us," or "our"), we aim to provide a seamless and transparent shopping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://www.surfperformancerecovery.com ("Website").

 

 

2. Shipping Destinations

  • Countries and Regions We Ship To:

    • United States of America

  • International Shipping:

    • At this time, we do not ship internationally. Please check back for updates, or email us at shop@surfperformancerecovery.com to inquire about shipping expansion to your territory.

  • Future Expansion:

    • We are continually working to expand our shipping destinations. Please check back regularly for updates.

 

 

3. Shipping Costs

  • Domestic Shipping (United States of America):

    • Standard Shipping: Free Shipping on all purchases.

  • No Hidden Fees:

    • All shipping costs are calculated and displayed at checkout. There are no hidden fees.

 

 

4. Order Processing Time

  • Handling Time:

    • Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

    • If a product is not available for immediate shipment, we’ll notify you and provide you an updated timeline.

  • Order Cut-Off Time:

    • Orders placed before 5:00 PM PST will begin processing the same day.

  • Weekend and Holiday Orders:

    • Orders placed on weekends or public holidays will be processed on the next business day.

 

 

5. Estimated Delivery Time

  • Domestic Shipping (United States of America):

    • Standard Shipping: 2-7 business days

  • Notes:

    • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or manufacturer/carrier issues.

 

 

6. Shipping Methods and Carriers

  • Reliable Carriers:

    • Domestic Carriers: USPS, UPS, FedEx

    • We partner with reputable carriers to ensure your package arrives safely.

  • Shipment Tracking:

    • All orders include tracking information, which will be provided via email once your order has shipped.

  • Insurance:

    • Shipments are insured against loss or damage. See Section 8. Delivery Issues for more information on delivery issues. 

 

 

7. Order Tracking

  • Tracking Information:

    • Tracking Number

    • Carrier Name

    • Link to Track Your Package

    • After your order has been shipped, you will receive an email containing:

  • How to Track Your Order:

    • Visit the tracking link provided in our email to track your package.

    • You may also visit the carrier's website, and enter your tracking number to view the status and estimated delivery date.

  • Assistance:

    • If you have questions or need assistance with tracking, please contact our Customer Service at +1 (808) 720-2223 or by email at shop@surfperformancerecovery.com.

 

 

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:

    • If your package is delayed beyond the estimated delivery time, please contact our Customer Service at +1 (808) 720-2223 or by email at shop@surfperformancerecovery.com.

    • We will initiate an investigation with the carrier to resolve this issue.

  • Lost Packages:

    • Verify the shipping address provided.

    • Check with neighbors or building management.

    • Contact our Customer Service at +1 (808) 720-2223 or by email at shop@surfperformancerecovery.com for further assistance.

    • If your tracking information indicates that your package was delivered but you have not received it:

8.2 Damaged Packages

  • Reporting Damage:

    • If your package arrives damaged:

  • Resolution:

    • We will work with you to arrange a replacement or refund as appropriate.

 

 

9. Missing Items

  • Reporting Missing Items:

    • If any items are missing from your order:

  • Resolution:

    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

 

 

10. Return and Refund Policy

 

 

11. Incorrect Address

  • Address Accuracy:

    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Returned Packages:

    • We will contact you to arrange reshipment.

    • Additional shipping charges may apply.

    • If a package is returned to us due to an incorrect address:

 

 

12. International Customs and Duties

Please note: At this time, we do not ship internationally. Please check back for updates, or email us at shop@surfperformancerecovery.com at to inquire about shipping expansion to your territory. International orders would be subject to territory specific fees and regulations, including but not limited to:

  • Customs Clearance:

    • International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.

  • Taxes and Duties:

    • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

  • Customs Policies:

    • Customs policies vary widely by country. Please contact your local customs office for more information.

 

 

13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

 

 

14. Contact Information

For more information, please contact our Customer Service team:

 

 

Surf Performance Recovery

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