Surf Performance Recovery
We’re here to help! Below you’ll find answers to the most common questions about orders, shipping, returns, and more.
Ordering
Q: How can I place an order?
A: Simply browse our store, select your product(s), choose your size, and complete checkout. You’ll receive a confirmation email right after your purchase.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, so if you need to make changes, please contact us at shop@surfperformancerecovery.com as soon as possible. We’ll do our best to accommodate your request.
Shipping
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all U.S. orders, no minimum required.
Q: Where do you ship?
A: Currently, we ship only within the United States. International shipping may be available in the future.
Q: How long does shipping take?
A:
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Processing Time: 1–2 business days
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Delivery Time: 4–6 business days
Expect your order to arrive within 5–8 business days from purchase.
Q: What carriers do you use?
A: We ship with USPS, UPS, and FedEx to ensure reliable delivery.
Q: Will I receive tracking information?
A: Yes. Once your order ships, you’ll get an email with the carrier name and tracking number.
Returns & Exchanges
Q: What’s your return policy?
A: We offer a 30-day money-back guarantee. If you're not satisfied, we’ll provide a full refund or exchange under the following conditions:
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Item is unused, unwashed, and in new condition
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Returned in original packaging
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Return requested within 30 days of delivery
Q: How do I start a return?
A:
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Email us at shop@surfperformancerecovery.com with your order number and reason for return
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We’ll send you a Return Authorization and prepaid return label
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Pack your item and drop it off at the specified shipping carrier
Q: Who pays for return shipping?
A:
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Defective/Damaged Items: Free return shipping
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Customer Remorse/Change of Mind: Also free — we’ve got you covered
Q: How are refunds processed?
A:
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Refunds are issued to your original payment method
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Processing time: Up to 5 business days after we receive your return
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Funds typically appear in your account within 10 business days
Q: Can I exchange a product?
A: Yes, but only for defective items, which will be replaced with the same product and size. All other products are made-to-order and not eligible for general exchanges.
Problems with Your Order
Q: My item arrived damaged/incorrect — what now?
A: We're sorry! Please contact us at shop@surfperformancerecovery.com right away. Include a photo or video of the issue so we can make it right ASAP.
Q: I’m missing an item from my order — what should I do?
A: Contact us within 7 days of delivery at shop@surfperformancerecovery.com, and we’ll sort it out.
Q: I haven’t received my refund yet — what do I do?
A:
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First, check your bank account
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Then contact your credit card company and bank
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Still no luck? Reach out to us at shop@surfperformancerecovery.com
Contact Info
Surf Performance Recovery
📧 Email: shop@surfperformancerecovery.com
📞 Phone: +1 (808) 720-2223
📍 Address: 5485 Koloa Road, Unit 1258, Koloa, HI 96756, USA